Registry and Privacy Statement

Registry and Privacy Statement

This is the Registry and Privacy Statement of the Company in accordance with the Finnish Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). Prepared on 31.08.2020.

Registrar

MediTerveys Oy
Luodontie 372
21500 Piikkiö

Other contact details:

+358443439681
info@na2rel.fi
www.na2rel.fi
Registry No. 2945889-1

Contact person responsible for the register

Elina Selin, info@na2rel.fi, +358443439681

Name of register

Na2rel.fi customer register

Purpose of register

The purpose of the register is to maintain and archive na2rel.fi customer relations. The data can be used for operational development and statistical purposes. Personal data is processed within the limits permitted and required by the Personal Data Act.

Information in the register

  • First and last name of the person
  • Email address
  • Postal address
  • Phone number
  • Information on processed and pending orders

Other information that can be collected about you:

  • Observed and analytically derived information on the use of services
  • Purchase history, e.g. ordered products and their price information
  • Possible product reviews written by you
  • Online store usage and browsing information and also terminal identification details
  • Information and tags used for targeted content
  • Automatically collected information about your session on our site, including: IP address, location, Internet browser used, browsing information on our site, keywords used to reach our site, and referenced sites from which you reached our site
  • We receive automatically collected data through the following technologies: cookies that the browser stores either on your device or your computer
  • Tag and “pixel” files that collect information about how you use our site (including what site you visit, at what time and on what day, from what IP address you visit our site)

Disclosure, confidentiality and use of information

  • Customer service administration
  • Order processing, delivery and archiving
  • Development of Online store services and improvement of customer experience
  • Analytics
  • Targeted content and marketing
  • Prevention of misuse
  • Improvement of customer service
  • Development of our business

Your data can be disclosed to the following parties:

We only share your information with third parties who comply with data protection regulations and law. Among other, your information is shared with the following parties:

We provide information to enable our service partners in the IT, payment, transportation and accounting industries to provide the service. Such situations include, for example, when ordering payment or logistics services or other services of the Online store provided by third parties that are ordered through our website or service. Any such communication to third parties in connection with the provision of the service is mentioned separately in connection with the ordering of the service.

We may also disclose information as required to fulfill our contractual obligations or as required by law or a competent authority. We may also disclose your information if we are involved in a business transaction or acquisition.

Other places where your information can be used:

The information is not disclosed outside the EU or the EEA.

How long personal data is retained?

We retain your personal data only as long as is necessary for its purpose or as required by contract or law.

We strive to update information as well as delete unnecessary information on a regular basis. In general we delete data that has not been used for more than two years, provided that there is no other reason to retain the data, for example to ensure the security of our services, or a legal basis.

Please note that, for example, the Finnish Accounting Act requires the accounting records to be kept for at least six (6) years from the end of the financial year.

Registry security principles

Your information is kept on the servers of our service providers, which are protected in accordance with general industry practices. We ensure that the processing complies with the requirements of applicable law and safety measures designed to prevent the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or unauthorized access to personal data.

The personal data we collect and process is kept confidential and access to it is restricted to those who need the information in the course of their work. We also undertake not to provide or disclose personal information to non-employees or other persons (including any subcontractors) who need to know the information for the agreed purpose and who are required by service or other agreements or legally required to keep the information confidential. Access to your personal information is protected by user-specific IDs, passwords and access rights.

Right of inspection and right to request correction of data

Any person in the register has the right to check the information kept in the register and to request the correction of any incorrect data or the completion of incomplete information. If a person wishes to check the personal data kept or request a correction thereof, the request must be sent in writing to the registrar. If necessary, the registrar may ask the applicant to prove his or her identity. The registrar responds to the customer within the timeframe established by the EU Data Protection Regulation (generally within one month).

Other rights related to processing of personal data

Any person in the register has the right to request the removal of his or her personal data from the register ("the right to be forgotten"). Any data subject also has other rights according to the EU general data protection regulation, such as restrictions on the processing of personal data in certain situations. Requests must be sent in writing to the registrar. If necessary, the registrar may ask the applicant to prove his or her identity. The registrar responds to the customer within the timeframe established by the EU Data Protection Regulation (generally within one month).

Right of inspection and right to request correction of data

Any person in the register has the right to check the information kept in the register and to request the correction of any incorrect data or the completion of incomplete information. If a person wishes to check the personal data kept or request a correction thereof, the request must be sent in writing to the registrar. If necessary, the registrar may ask the applicant to prove his or her identity. The registrar responds to the customer within the timeframe established by the EU Data Protection Regulation (generally within one month).

Other rights related to processing of personal data

Any person in the register has the right to request the removal of his or her personal data from the register ("the right to be forgotten"). Any data subject also has other rights according to the EU general data protection regulation, such as restrictions on the processing of personal data in certain situations. Requests must be sent in writing to the registrar. If necessary, the registrar may ask the applicant to prove his or her identity. The registrar responds to the customer within the timeframe established by the EU Data Protection Regulation (generally within one month).

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Terms and conditions

Terms of delivery

The terms of delivery are valid from 2 November 2020.

Online store

Na2rel (2945889-1)
Luodontie 372
21500 Piikkiö

+358443439681
info@na2rel.fi
www.na2rel.fi

The store is selling products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents in the online payment service. All customer information is handled confidentially. The contact information requested for the order will not be used for anything other than the delivery of the order or to clarify any questions that may arise, unless otherwise stated. When ordering from the online store, you are required to read and commit to the terms of delivery valid at the time.

Payment and payment methods

Payment service provider

Paytrail Oyj (2122839-7) is operating as the payment service provider and payment transfer service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of payment on the account statement or card invoice and forwards the payment to the supplier. Paytrail Oyj has a payment institution license. In case of a reclamation, please contact the product supplier in the first instance.

Paytrail Oyj, registry No: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830
www.paytrail.com

By clicking the ”Buy” button you accept the general terms and conditions of Na2rel.com.

Order and payment confirmation

Once we receive your order, we immediately email you an order confirmation with details of your order. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation in case you need to contact the customer service. When dealing with customer service, always keep your customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service at:

Na2rel (2945889-1)
Luodontie 372
21500 Piikkiö

+358443439681
info@na2rel.fi
www.na2rel.fi

Delivery methods and costs

Delivery costs include postage and packaging. In the shopping cart, we provide an estimate of future delivery costs according to the primary delivery method in use. The exact delivery costs are provided after selecting the desired payment and delivery methods for the order. The delivery methods depend on the contents and total weight of the shopping cart. At the checkout you can choose the delivery method that suits you best and the exact delivery cost is provided.

Delivery time

Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to estimated delivery times are stated if there are out of stock products in the shopping cart; we also notify you of any delays immediately after ordering.

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about irregular delivery times on its website.

Return policy

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

The returned product must be in the original packaging, in the original condition. The returned product must have all product markings and labels in place. The returned product must not be significantly changed. The return must include all parts, accessories and possible extra accessories. Hygiene products cannot be exchanged or returned after opening the package, as the product cannot be returned for sale. Hygiene products include pillows, blankets, mattress pad covers, mattress pads, mattresses and beds. If the product has been used or handled carelessly, the customer is responsible for reducing the value of the product up to its full value.

We will refund the price of the product once we have received and processed your return shipment; if the returned product complies with our return policy, the money will be refunded via Paytrail, which is the payment service of the Na2rel.fi online store, to the credit or bank account that was used to pay the order. For refunding, Paytrail will request to confirm the account number by the email address referred on the order.
The customer is responsible for the shipping costs arising from the return.

Unclaimed package

Unclaimed package is not equal to a refund or cancellation. For an unclaimed package without a separate cancellation notice we will charge the delivery cost.

Problematic situations

Problematic situations

If a product is lost or damaged during delivery or it does not otherwise correspond to your order, you must report the error within 14 days in writing to the address specified in the Right of cancellation and Return policy sections or by calling the phone number specified in the contact information. If the package has been clearly damaged during delivery, you must immediately make a reclamation to the selected shipping company.