Terms of delivery
The terms of delivery are valid from 2 November 2020.
The store is selling products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents in the online payment service. All customer information is handled confidentially. The contact information requested for the order will not be used for anything other than the delivery of the order or to clarify any questions that may arise, unless otherwise stated. When ordering from the online store, you are required to read and commit to the terms of delivery valid at the time.
Payment service provider
Paytrail Oyj (2122839-7) is operating as the payment service provider and payment transfer service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of payment on the account statement or card invoice and forwards the payment to the supplier. Paytrail Oyj has a payment institution license. In case of a reclamation, please contact the product supplier in the first instance.
Paytrail Oyj, registry No: 2122839-7
Phone: 020 718 1830
By clicking the ”Buy” button you accept the general terms and conditions of Na2rel.com.
Once we receive your order, we immediately email you an order confirmation with details of your order. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation in case you need to contact the customer service. When dealing with customer service, always keep your customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service at:
Delivery costs include postage and packaging. In the shopping cart, we provide an estimate of future delivery costs according to the primary delivery method in use. The exact delivery costs are provided after selecting the desired payment and delivery methods for the order. The delivery methods depend on the contents and total weight of the shopping cart. At the checkout you can choose the delivery method that suits you best and the exact delivery cost is provided.
Our most common delivery times to Finland vary depending on the order and delivery method. Exceptions to estimated delivery times are stated if there are out of stock products in the shopping cart; we also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about irregular delivery times on its website.
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
The returned product must be in the original packaging, in the original condition. The returned product must have all product markings and labels in place. The returned product must not be significantly changed. The return must include all parts, accessories and possible extra accessories. Hygiene products cannot be exchanged or returned after opening the package, as the product cannot be returned for sale. Hygiene products include pillows, blankets, mattress pad covers, mattress pads, mattresses and beds. If the product has been used or handled carelessly, the customer is responsible for reducing the value of the product up to its full value.
We will refund the price of the product once we have received and processed your return shipment; if the returned product complies with our return policy, the money will be refunded via Paytrail, which is the payment service of the Na2rel.fi online store, to the credit or bank account that was used to pay the order. For refunding, Paytrail will request to confirm the account number by the email address referred on the order.
The customer is responsible for the shipping costs arising from the return.
Unclaimed package is not equal to a refund or cancellation. For an unclaimed package without a separate cancellation notice we will charge the delivery cost.
If a product is lost or damaged during delivery or it does not otherwise correspond to your order, you must report the error within 14 days in writing to the address specified in the Right of cancellation and Return policy sections or by calling the phone number specified in the contact information. If the package has been clearly damaged during delivery, you must immediately make a reclamation to the selected shipping company.